Article 1: Definitions

1. In these General Terms and Conditions the following terms shall have the following meanings:  Provider: Mr. Gill taxi and tour service, trading name Taxibedrijf Wassenaar, is registered in the register of the Chamber of Commerce under number: 0702230020. Offer: The offer of the Provider with regard to the transport of the Customer by a Carrier (third party) at a predetermined Ticket price.
2. Baggage : A distinction is made collectively and individually (if applicable) between Hand Baggage, Medium Baggage and Large Baggage.
3. Special Passenger Transport:  The transport of disabled persons and persons in need of assistance, as well as the transport of minors for whom the use of a maxi-cosi or child seat is required.
4. Customer   The natural person not acting in the exercise of his profession or business who purchases the Services from the Provider. Services: Facilitating the transportation of the Customer by the Carrier against payment of the
5. Ticket Price. Agreement: the agreement between Provider and Customer regarding the provision of the Services by Provider. Ticket: The ticket provided by Provider to Customer after the conclusion of the agreement. Ticket Price: The price of the Ticket, as determined or agreed per Offer and the Agreement resulting therefrom.
6. Carrier:  The natural or legal person, including his staff, who undertakes to transport persons and luggage.
7. No-show:  A “No-Show” means that a taxi shows up at the customer’s agreed upon location, but the customer does not show up without notifying them is a cancellation.
8. Hand luggage : A bag or similar piece of luggage with a maximum size of 55 x 25 x 35 centimeters (L x W x H).
9. Medium Luggage:  A suitcase or similar piece of luggage with a maximum cumulative size (L+W+H) of 150 centimeters.
10. Large Luggage : A suitcase or similar piece of luggage with a maximum cumulative dimension (L+W+H) of 180 centimeters.

Article 2: Applicability of General Terms and Conditions

These general terms and conditions apply to every offer and Supplier Agreement.

Article 3: Agreement & Ticket

The Customer can book a taxi at www.taxibedrijfwassenaar.nl. The price stated on the ticket is a fixed price. The Provider asks the Customer to provide as much information as possible. Only after the Customer has accepted the Offer and the Provider has made the payment (Article 9.1 General Terms and Conditions) of the customer, an agreement position will be reached between the parties. The Provider will provide the Customer with a confirmation email after concluding the Agreement. The Ticket is personal in nature and cannot be transferred to: third parties, unless otherwise agreed in writing between the Carrier and the Customer in advance. Only upon prior presentation of the Ticket is the Carrier obliged to: transport the Customer.

Article 4: Changes, Cancellation & Refund of Ticket Price

The Customer can change or cancel the Agreement (with the associated Ticket Price) via the e-mail or the link in the confirmation e-mail received. The provider must be informed of a change in writing (via e-mail or the link in the confirmation e-mail received). A change notification is possible up to twelve (12) hours before the time at which the original (first booked) transport takes place. Cancellation must be made in writing and no later than six (6) hours before the time at which the transport takes place by the Provider. Only then will the Customer be entitled to a refund of the Ticket Price. There is no right to a refund if: A cancellation within six (6) hours before the transport takes place; or If the Agreement is concluded within six (6) hours before the time at which the transport takes place. After receipt by the Provider of a legitimate termination (paragraph 2), within thirty (30) days a refund of the Ticket Price, reduced by 10% of the ticket costs with a minimum of €15 (in words: fifteen euros) per ticket , if reimbursement of the administration costs.

Article 5: “No Show”

“No-Show” means that a Taxi will appear at the location agreed with the Customer, but the Customer has not shown up, without a cancellation. The Taxi will then return to the stand without the Customer. In the event of a “No-Show” the Customer is obliged to pay the agreed ticket price. Refund of the Ticket price is not possible.

Article 6: Baggage

During transport, the Customer is only entitled to the Baggage as stated on the Take a ticket. It is not possible to take extra Baggage, unless a written agreement has been made with the Provider. For extra Baggage, the Carrier will charge the Customer extra costs. The Provider or Carrier is entitled to Baggage, which is dangerous by nature or (legally) prohibited and/or may give rise to danger, damage or pollution. Provider is not liable for lost and/or damaged Baggage of the Customer.

Article 7: Transport of animals

Customer may bring pets, only after prior permission from Supplier and insofar as the provisions of this article have been met. The pets must be transported in an easily portable basket, bag or similar objects so that they can be placed or placed on kept round. The request – to bring pets – must be submitted in writing no later than three (3) days before the day on which the transport takes place. Animals that in any way may pose a danger, nuisance or inconvenience to Customer, other passengers or Carrier may not be brought along. The Supplier or Carrier may refuse these animals at any time and will not provide the right to a refund of the ticket price or surcharge. Assistance dogs may be brought along under all circumstances. The costs for this are 10 euros.

Article 8: Special Passenger Transport

Special passenger transport is only possible after prior written permission from the supplier, and provided that the customer’s request for Special Passenger Transport has been submitted to the Supplier in writing no later than three (3) days before the day of commencement of the transport. Special transport includes, but is not limited to, the transport of (small) children requiring safety regulations, a chair or seat, wheelchair transport or a rollator. The provider or carrier has the right to refuse a request for Special Passenger Transport if this in any way poses a danger, inconvenience or hindrance to the Customer, other passengers or carrier.

Article 9: Delay

Due to external (traffic) circumstances, the taxi may arrive 15 minutes earlier or later than the agreed time. The customer must take this into account and remain available for transport during that time frame. If a Customer is delayed during transport, the Provider and/or Carrier is not liable for (consequential) damage to the Customer, unless and to the extent that the law provides otherwise. If the taxi arrives later than 15 minutes, a maximum of € 15 of the ticket price will be refunded.

Article 10: Payment

The Ticket price can be paid by the customer by means of Ideal/credit card via the website or direct payment to the driver by means of cash, debit card or cash credit card. In case of direct payment to the driver, € 2.50 administration costs will be charged. Business customers have the option to pay on an invoice basis. The provider is at all times entitled to offset its claims on the Customer with its debt(s) to: Customer. Invoices from business customers have a payment term of fourteen days. After the expiry of this term, the business customer is immediately in default and owes € 15 administration costs. These costs are automatically charged. If payment has still not been made after 30 days, the company client will also owe 15% collection costs on the amount owed, with a minimum of € 40.00.

Article 11: Transport and conditions of transport

The Carrier, or a partner selected by the Carrier, is responsible for: the actual transportation of the Customer. If a selected partner takes care of the transportation, the Customer and the Carrier can conclude a contract of carriage with regard to the physical transportation. The general (transport) conditions as used by the Carrier apply to the contract of carriage and the actual transportation by the Carrier of the Customer and his Baggage. In the event of a conflict between the General Conditions and the general (transport) conditions as used by a partner of the Carrier, these general conditions will prevail. The Customer is ready on the date, location and time indicated on the Ticket for the start of the transportation, with the understanding that the taxi is a quarter of an hour earlier or may arrive later due to traffic conditions and the Customer takes this into account .

Article 12: Complaints procedure

Complaints regarding the performance of the Agreement must be submitted in writing by the Customer to the Provider within ten (10) working days after the invoice date.

Article 13: Provider Liability

Provider shall never be liable for any damage suffered by the Customer or third parties, including consequential damage, loss of turnover and profit, loss of data and immaterial damage, related to or arising from the Services, or as a result of the transport by the Carrier of the Customer and/or his Baggage (including personal injury, financial damage and material damage suffered by Customer). Should the Provider, regardless of the provisions of the previous paragraph, be liable? towards the Customer, the liability of the Provider towards the Customer from which: whatever, per event (whereby a coherent series of events counts as one event) limited to the current calendar year actually paid by the Customer to the Provider, excluding VAT/invoice amount. The preceding provisions shall not apply if and to the extent that the damage in question is caused by intent or deliberate recklessness of the Provider or its employees. The Provider shall never be liable for damages if and to the extent that such damage would result from the fact that the Provider and/or the Carrier failed to comply with applicable laws and regulations (including, but not limited to, laws, regulations, decrees and instructions), nor for the Customer’s failure to comply with these laws and regulations, including, but not limited to, instructions from the Provider and/or the Carrier (including, but not limited to, instructions on its website regarding arrival time and contact details) during the booking process.

Article 14: Force Majeure

The provider is not obliged to fulfill one or more obligations if it is prevented from doing so as a result of force majeure. The provider is also not liable for damage as a result of force majeure. Force majeure also includes a non-attributable shortcoming of the carrier or third parties involved, as well as any situation in which the provider cannot actually exercise (decisive) control, such as accidents, delays due to: accidents, delays due to checkpoints, extreme weather conditions and terrorist files.

Article 15: Privacy

Customer is deemed to have taken note of the privacy statement of Provider and to agree to the processing of the data by: personal data provided to him. Customer may, if desired, use the data that Provider has processed about him. Customer has the right to request Provider to be considered for this purpose in order to remove or shield future data of the Customer. Provider will decide on this request within four (4) weeks, after considering the relevant interest of the Provider and the privacy interest of the Customer and, in the event of a decision to shield or remove, will inform the customer to what extent this use of the Services by the Customer can be limited or prevented.

Article 16: Intellectual property rights

The Intellectual Property Rights to all Services provided by the Provider shall remain with the Provider or with the third parties from whom the Provider has obtained (part of) this Service(s) to make available to the Customer.

Article 17: Variation

The invalidity of one of the provisions of these General Terms and Conditions shall not affect the validity of the remaining provisions or the remaining paragraphs. If then the invalid provisions or paragraphs thereof are replaced by new provisions or paragraphs which, in terms of content, scope and purpose, correspond as much as possible to the old invalid provisions or paragraphs.

Article 18: Applicable law & choice of forum

These General Terms and Conditions are governed by Dutch law. Only the Dutch courts have jurisdiction, excluding any other dispute resolution procedure that may arise from these General Terms and Conditions.